EllisDon Client First Client Survey

This survey is intended to gather information and feedback as to how EllisDon Corporation is doing as a company overall. This is an important part of our ongoing effort to measure our client's satisfaction and improve the quality of our services. You may find that not every category is applicable. Please complete those that apply to you.

Contact Information

Your Name:
Your Company Name:
Your Position:
Project Name:
ED Project Number:
Project duration:	from
Project duration:	to
Your Address:
Your Phone:
Your Fax:
Your E-Mail:
Site Location:

Pre-construction

How would you rate your experience with EllisDon's preconstruction ESTIMATING service with regard to: (1 = Poor, 5 = Excellent)

Overall budgeting and estimating

Please rate your level of satisfaction based on competency, timeliness and professionalism as they relate to pre-construction services: (1 = Poor, 5 = Excellent)

Schedule generation and control
Fair and accurate pricing
Constructability and design input
Sensitivity to ongoing operations
Understanding site logistics
Comments

Construction Quality And Workmanship

Please rate your level of satisfaction with the following items on the basis of efficiency, competency and workmanship: (1 = Poor, 5 = Excellent)

Maintenance and cleanliness of site and site office
Overall schedule control
Structural work
Building envelope
Building finishes
Mechanical systems
Electrical systems
Elevators / escalators
Site work, landscaping
Implementation of all commissioning
Comments

Project Closeout:

Timely and accurate generation of deficiency list
Completion of deficiencies
Timely and accurate provision of maintenance manuals and materials
Owner's training
Overall safety implementation
Quality Assurance and Quality Control (QA/QC)
Comments

Communication

Please rate your level of satisfaction with the following issues as they relate to our level of professionalism, timeliness, and efficiency during your experience on this job: (1 = Poor, 5 = Excellent)

PM's communication of scheduling issues
Site staff's communication of scheduling issues
Your level of ease reading/commenting on the schedule
PM's communication with subtrades
Site staff's communication with subtrades
Clarity and conciseness of the monthly reports
EllisDon's liaison with you was...
EllisDon's overall verbal and written communication skills were...
Explain:

Management Systems

Please rate your level of satisfaction with regard to the following as it pertains to our management system of choice, EdgeBuilder: (1 = Poor, 5 = Excellent)

Overall ease of operation
Your initial training experience (if requested)
Your technical support during the project when requested
Comments

Please rate your level of satisfaction with regard to the following as it pertains to our Client First Program: (1 = Poor, 5 = Excellent)

Was EllisDon's Client First Program implemented on your project?
Do you believe the Client First Program added positive value to the project?
Did your organization participate in a Partnering Workshop for this project?
Do you feel the Partnering session (if applicable) was a useful 'tool” on this project?
Comment
In your opinion was Client First Partnering philosophy and the Partnering Charter followed though the project and used to its fullest potential?

Process and Procedures

How would you rate your level of satisfaction with regards to our timeliness, clarity of issuance and accuracy pertaining to the following: (1 = Poor, 5 = Excellent)

General

Site documentation (RFIs, RFQs, POs)
Contemplated change notice
Change orders
Shop drawings
Change notice quotations

Financial

Accounts payable / invoices
Accounts receivable / billing
Budget reports

Personnel

With regard to this project how would you rate the EllisDon employees you encountered and worked with? (1 = Poor, 5 = Excellent)

Overall capability
Leadership and commitment
Proactive problem-solving skills
Technical knowledge
Overall client service
Comments

General Performance

Please let us know how we are doing compared to our competition:

Comments
Based on your experience, would you recommend EllisDon to others?
Would you use EllisDon again?
Would you like a follow-up call from the EllisDon Vice-President in charge of this program?

General Comments: Is there anything you would suggest, or any service we do not currently provide, that you would add or change?

Comments
May we use your comments in our marketing and promotional materials?
May we contact you for a letter of reference?

On January 2, 2003, EllisDon ranked 5th in Report on Business Magazine's 50 Best Companies [more]