EllisDon Client First Subtrade Survey

This is an important part of our ongoing effort to measure satisfaction and improve the quality of our services. You may find that not every category is applicable. Please complete those that apply to you.

Contact Information

Your Name:
Your Company Name:
Name of Project:
ED Project Number:
Trade:
Your Position:
Date worked on project - From:
Date worked on project - To:
Your Address:
Your Phone:
Your Fax:
Your E-Mail:
Site Location:

Job Implementation And Execution

How would you rate EllisDon's estimating department with respect to: (1 = Poor, 5 = Excellent)

Understanding your preconstruction requirements and concerns
Understanding the project scope and magnitude
Fair treatment of you during the bid period and on closing day
Comments

General

How would you rate your level of satisfaction with regards to our timeliness, clarity of issuance and accuracy: (1 = Poor, 5 = Excellent)

Contract Development and Processing
Site Documentation (RFIs, RFQs, POs)
Contemplated Change Notice Processing
Change Order Processing

Financial

How would you rate your level of satisfaction with regards to the following: (1 = Poor, 5 = Excellent)

EllisDon's policy and procedures on how you get paid
Your communication with EllisDon Head Office (accounting)
Payment of invoices on time when procedures are followed
Your knowledge of where you stand financially at all times, per contract

Personnel

With regard to this project, how would you rate the EllisDon employees you have encountered: (1 = Poor, 5 = Excellent)

Overall capability
Leadership and Commitment
Proactive problem-solving
Technical knowledge
Comments

Communication

Please rate your level of satisfaction with the following issues as they relate to our level of professionalism, timeliness, and efficiency during your experience on this project. (1 = Poor, 5 = Excellent)

PM staff's communication of scheduling issues
Site staff's communication of scheduling issues
Your level of ease reading and/or commenting on the schedule
PM staff's direct communication with you
Site staff's direct communication with you
EllisDon's overall verbal and written communication skills were...
Comments

Management Systems

Please rate your level of satisfaction with regard to the following as they pertain to EdgeBuilder: (1 = Poor, 5 = Excellent)

Overall ease of operation
Your initial training experience
Your technical support during the project when requested
Did it help you achieve your business goals?
Comments
Do you have any suggestions for continuous improvement which we have not previously asked?
If you would, please let us know how we are doing compared to our competition:
Would you like to work with EllisDon again?
Would you like a follow-up call from the EllisDon Vice-President in charge of this program?
May we use your comments in our marketing materials?
may we contact you for a letter of reference?
General Comments:

On January 2, 2003, EllisDon ranked 5th in Report on Business Magazine's 50 Best Companies [more]