Project Summary

  • Client 

    McDonald's Restaurants of Canada Ltd. 

  • Delivery Model 

    Project Management 

  • Year Complete  

    2012

  • Sector 

    Retail 

The Story

EllisDon completed the McDonald’s Destination 2012 program which included national upgrades for 1,400 existing restaurant locations across Canada. The projects were managed by EllisDon Project Management Services, and included the following scope:

1. Re-Image/Re-Model Complete Interior and Exterior Renovation

The scope included a remodel of the front counter service, the installation of a self-serve beverage area and McCafe services, and a full-service premium coffee bar. Some restaurants required a complete overhaul of the inside and outside.

2. Drive Thru Optimization

The Drive Thru was converted from a face-to-face ordering system, to a speaker/order display system that was built into the Drive Thru menu board. Additionally, Drive Thru curb paving and lane spacing improvements were constructed to increase vehicle capacity and future growth for twin Drive Thru lanes.

3. Production Platform Upgrade (also known as “Made For You” line)

Implementing the production platform included a reconfiguration that improved efficiency and enabled larger capacity orders and future menu expansion. Depending on the location, renovations included the relocation and optimization of grills, hoods, fryers, and sinks to create more space and make the food separation process more efficient.

One of the main challenges of managing the construction of the McDonald’s projects was allocating the resources to complete 16 locations in five months – with as many as six sites at the same time. The restaurants were required to remain open (including the Drive Thru’s) during the renovation period. In order to avoid any dust or debris entering the occupied areas, the team set up tarps around the site to protect the public and ensure that their dining experience was not compromised. In addition, the small parking lots and neighbouring retail locations provided minimal laydown areas. To overcome this challenge while maintaining the project schedule EllisDon implemented a just-in-time installation delivery system.

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